Personal Online Banking Login Help

I have forgotten my login ID. What do I do?

If you haven’t used online banking in a while or have forgotten your Login ID, you can retrieve your Login ID online by clicking on the "Forgot your ID or password" link below the "Log in" button on ColumbiaBank.com or in the mobile app. You can also contact your local branch or our Customer Care Support Center at (866) 486-7782.

I have forgotten my password. What do I do?

You can reset your password online by clicking on the "Forgot your ID or password?" link below the "Log in" button on ColumbiaBank.com or in the mobile app. You can also contact your local branch or our Customer Care Support Center at (866) 486-7782.

I have been locked out due to entering the wrong password or Secure Access Code too many times. How do I unlock my account?

If your online profile has been locked, click on the "Forgot your ID or password" link below the "Log in" button on ColumbiaBank.com or in the mobile app. You can also contact your local branch or our Customer Care Support Center at (866) 486-7782.

How can I change my password?

Once you have successfully logged into Personal Online or Mobile Banking, you may change your password under Settings > Security Preferences. You may also select the "Forgot your ID or password" link below the "Log in" button on ColumbiaBank.com or in the mobile app. You can also contact your local branch or our Customer Care Support Center, available at (866) 486-7782, can also assist you.

I’m asked to enter a Verisign Token when logging into the mobile app. What is that and where do I get it?

We are currently working to resolve this error that occurs during the Face ID authentication process in the mobile app. If you are prompted to enter a Verisign Token, you may need to update your mobile app or use an authentication method other than Face ID. If you have verified your mobile app is up-to-date, and you’ve entered your Login ID and password manually but still receive the request for a Verisign Token, please call us at (866) 486-7782 for further assistance.

When I log in from my desktop, it says that a push notification is sent to my mobile app, but I haven’t received one.

If you haven’t received a push notification to confirm or authenticate your desktop login, you will need to ensure that your mobile app has been updated to the most current version and that push notifications are allowed for the Columbia Bank app. Then, log in through the mobile app before attempting to use your desktop login again.

Once you’ve successfully logged in via the mobile app, the desktop push notification requests should be sent to the mobile app for future logins. If you continue to experience trouble accessing online banking from your desktop after updating and logging into your mobile app, please call us at (866) 486-7782.

I can’t install the mobile app because I don’t meet the minimum requirements.

Our system and browser requirements can be viewed here. These requirements are updated from time to time, as is the case with most mobile and online applications to ensure compatibility and security. If your specific mobile device is not supported for mobile app use, you can still access basic online banking functionality from your mobile device by using your mobile browser to log in directly at ColumbiaBank.com.

For Business Online Banking ID and Password Assistance

Just give us a call at (866) 486-7782 and we can help you reset your information.

For Commercial Online Banking ID and Password Assistance

Contact our Treasury Management Support team at 866-563-1010.