On July 11th we're upgrading your personal online banking and mobile banking experience. Here you'll find information and resources to help guide and prepare you for the upgrade.
Columbia Connect is our new and improved personal digital banking platform. With Columbia Connect all of the pieces of your financial life will be accessible through a single, unified experience. You’ll also gain access to new tools so you can conveniently manage your money wherever you please.
We're upgrading Personal Online Banking to Columbia Connect because it will provide you with a better experience and enable us to support your digital needs in the future. You'll be connected to all the important points of your financial life through one powerful platform, and we'll also be able to offer you a suite of features and tools to help you effectively manage your finances in the future.
Below is critical information that you need to know about the upgrade, and more about why we made the decision to upgrade your personal online banking experience.
You'll login from the same place on ColumbiaBank.com for personal online banking. If you login from a mobile or tablet app, you will have a few extra steps first. iPhone or iPad users will need to update the current app via the Apple App Store. Android users will need to download a completely new app either on or after July 11th.
When you login to Columbia Connect for the first time you’ll use the same user ID, but the new system requires your email address or phone number to authenticate your identity. We need you to verify we have the right information for the authentication to be a success.
We’re taking care of almost everything in the upgrade. We’re moving automatic transfer details over, as well as all of your statements, bill payments, user IDs and transaction history. There are two items we couldn’t transfer to the new system. You’ll have to set a new password, and you’ll need to set up any alerts you have today.
This isn’t just a new look for personal online banking. We listened to your feedback about the current online system and took steps to address the issues brought to us. As a result, Columbia Connect is much easier to use and is cohesive. Its menus are consistent across all devices and your favorite features and account names are consistent too.
One reason we’re upgrading personal online banking is to keep up with the rapid pace of technology. By upgrading now, we’ll be able to add new features to mobile, tablet and online at the same time. Three features are already on the way are:
View the upgrade checklist and read the frequently asked questions for detailed information about the upgrade and what you can do to prepare.
To ensure your successful access to the new system, it's critical we have your current email address and phone number. When accessing the system for the first time, you will be sent a secure access code to the email address or phone number we have on file. Please take a moment to ensure your contact information is correct today.
Login to your personal online account and verify your contact information is up to date.
Visit your local branch for additional information.
Questions? Contact Customer Care for answers.
We'll find a branch near you. You can also visit the locations page or contact us.
To ensure your successful access to the new system, it's critical we have your current email address and phone number.
Contact us at 1-877-754-5074 or visit your local branch for additional information.
Read more about the upcoming Personal Online Banking upgrades to Columbia Connect in our blog.
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