Report lost or stolen cards or checks

If you believe your checkbook has been lost or stolen please call your local branch immediately. Please have your account number handy. You can also contact our Summit Branch as they have extended business hours.

You can also place a stop payment on a check on our Columbia On Call Telephone Banking System. Read instructions to place a Stop Payment using Columbia On Call.

Report Lost or Stolen VISA Credit Card, Debit Card, or ATM Card

If you have lost your card or it has been stolen, the first thing you need to do is call and have your card "hot carded". This is true for your Visa Credit Card, Visa Debit/Check Card or ATM Card.

Visa Credit Card: 800-444-6938

Visa Debit/Check Card: 800-472-3272

ATM Card: 800-472-3272

These numbers available 24 hours per day, 7days per week. You will be connected to a live person who will be able to help you immediately.

If your card has been stolen or is lost, do not delay in calling us. The card in question will be blocked to further purchases and flagged for "pick up".

You will need to contact your branch of account to begin the process of ordering a replacement card.