August 20, 2010

Automated Bank Calls on Cell Phones

This is a warning about receiving automated bank calls on cell phones. Bank cardholders are being contacted by cell phone using various spoofed numbers, and pre-recorded messages stating that they are calling from your bank.

The message states that "their debit card has been deactivated due to a billing error". The call then prompts the cardholders to enter their 16 digit debit card number and pin. After this information is entered it tells the cardholder that their account is now "activated".

As a result, the cardholder's account is accessed through unauthorized activity. Banks do not call you on your cell phone numbers or your home number and ask for your account information.Though the call may appear to be a local number, it could be from anywhere in the world. Telephone numbers can be spoofed and some local numbers are being sold by phone companies to people around the world. There are also web sites that also allow callers to show any number on a caller ID that they want.

If you feel you have been victimized by this scam, contact your branch staff immediately to prevent losses.

The Security Resource Center of our website has many tips to help you to avoid losses due to this and other types of fraud. To access the Security Resource Center, go to – the link is located on the homepage. For more information on scam prevention, visit the US Federal Trade Comission website.


See all Fraud Alert Notices.