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Don't take the bait!

Corporate logos that could be official, but seem a little off. Phone requests asking for your personal account information. Text messages that ask you to call an international number. If all of these seem a little fishy, that's because they are likely phishing attempts. Learn about what phishing is and how to avoid the bait here.


What Is It?

"Phishing" is a term that is used to describe one of the fastest growing types of online fraud. It typically involves a bogus email message that uses legitimate materials, such as a company's graphics or logos, to entice recipients of the email to provide personal financial information, such as credit card and social security numbers. Columbia Bank will never ask for your personal financial information via email. If you receive such a request, ignore it and contact us immediately.


Red Flags

Knowing the methods and warning signs of a phishing scam is the most effective way to ensure you don’t get phished! Here are several of the most common red flags that you are being phished:

  • An unsolicited email asking for detailed financial information. Always know who you are dealing with and remember that Columbia Bank will never email you asking for your financial information.
  • You receive an email with a logo from a trusted company that looks slightly off. The accompanying text of the email may contain grammatical errors or sound unprofessional.
  • An unsolicited email directs you to a suspicious site asking you for financial information.


If You’ve Been Phished

  • Report anything suspicious to the proper authorities. Alert the company or government agency identified in the suspect email through a web address or a telephone number that you know is legitimate.
  • You can also contact the Internet Crime Complaint Center, which is a partnership between the FBI and the National White Collar Crime Center, if you think you have received a "phishing" e-mail or have been directed to a suspicious website.
  • Contact us immediately.
  • Contact the three major credit reporting agencies (Equifax, Experian and TransUnion) and request that a Fraud Alert be placed on your credit report.
  • File a complaint with the Federal Trade Commission (1-877-382-4357).

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Umpqua Bank is the successor in interest to Columbia State Bank, doing business as Columbia Bank. You are now banking with Umpqua Bank. Deposits formerly held at Columbia Bank are not separately insured. These deposits are subject to Umpqua Bank’s FDIC deposit insurance coverage.