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Online Banking Fraud Prevention

Protect your information with Trusteer Rapport

As part of our continued efforts to protect your sensitive information we are excited to offer you Trusteer Rapport, our online security solution. And, it’s free of charge.

What Is Trusteer Rapport?

Trusteer Rapport is lightweight security software that protects your online banking session by blocking malicious attempts to access or steal personal information, login credentials or money from your account. It also works alongside your existing firewall and antivirus software solutions to provide added protection. Once installed, Trusteer Rapport:

  • Keeps your computer’s connection with our website safe so criminals can’t gain access to your computer while you're visiting our site. It can also be used to protect other sites where you provide sensitive information such as online shopping sites.
  • Locks down the browser to prevent malicious browser tampering designed to fool victims into providing sensitive information or approving fraudulent transactions.
  • Disables attempts at key logging and screen capturing sensitive online banking pages such as the login screen and transfer pages.
  • Removes existing malware from end-user machines and prevents future infections.
  • Prevents credential and payment card data theft by blocking access to suspected phishing online banking sites.
  • Does not interfere with your computer's normal processes—it runs quietly in the background.
  • Alerts you when you visit a fake website that looks like Columbia Bank’s website or any other website you choose to protect.

Why Should I Download Trusteer Rapport?

Columbia Bank takes various measures to protect your information. However, the computer you use to bank with may not be secure, even if you have anti-virus software installed. It takes days or even weeks for anti-virus vendors to identify and remove new variants of financial malware. Until they manage to do so, the malware is still undetected on your computer. Cyber criminals can attack your bank account minutes after you get infected with financial malware and way before this malware is detected and removed by your anti-virus software.

Trusteer Rapport works alongside your current security software to provide comprehensive protection when you bank online. Rapport also communicates with Columbia’s security systems. This allows us to better use our security systems to protect your online account and block malicious attempts to steal money from your account.

How Do I Begin Using Trusteer Rapport?

Trusteer Rapport should be downloaded to each computer you use to access secure websites to help protect you from malware. Rapport is very easy to download and use and it only takes a few minutes to install. After installation there is no need to restart your computer.

Who Can I Contact with Questions?

Please contact our Commercial Care Center at 1-877-305-7125.

Trusteer Rapport is offered by Trusteer; you may contact Trusteer with questions about Rapport directly by visiting Trusteer support.



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