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It's a fast, safe, and easy way to send money.

Zelle is an easy way to pay people back and get paid back in just minutes1 (not days!), right within Columbia Connect. Nothing to download, no account numbers needed.


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Send money 
Send money fast in just a few steps. Money is sent directly to the recipient’s account in a matter of minutes.1 All you need is the recipient’s email address or U.S. mobile phone number.


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Request money 
Settle up with roommates, friends and more, regardless of where they bank.2 Requesting money with Zelle is just as easy as sending it.


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Split a bill 
Easily divide the check for dinner, coffee, and more.



Ready to get started?
 
To start sending money to friends, family, and anyone you know and trust, simply navigate to the main menu in Columbia Connect or our mobile banking app.

 

1. Select “Send Money with Zelle®

2. Accept the terms and conditions

3. Select the account you want to use

4. Review your information. Done!

 

Whether it’s saving you a trip to the ATM or taking out the guesswork of divvying up the lunch tab, Zelle is a fast, safe, and easy way to send and request money.



Have more questions?
 
See the Zelle FAQ or contact our Client Care team or call 1-877-272-3678.


Enroll in Columbia Connect

Open a Deposit Account

1. Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
2. You must have a bank account in the US to use Zelle.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC, and are used herein under license.

Q: What is Zelle®?
A: Zelle is a fast, safe, and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes.1 With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.2


Q: Who can I send money to with Zelle?
A: You can send money to friends, family, and others you trust.2


Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.


Q: How do I use Zelle?
A: You can send, request, or receive money with Zelle. To get started, log into Columbia Connect and select “Send Money with Zelle®”. Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle.


To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.1


To request money using Zelle, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”.3


To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.


Q: Someone sent me money with Zelle, how do I receive it?
A: If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes.1


If you have not yet enrolled with Zelle, follow these steps:


  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select Columbia Bank.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification—you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.

Q: What types of payments can I make with Zelle?
A: Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.2


Since money is sent directly from your bank account to another person’s bank account within minutes1, Zelle should only be used to send money to friends, family, and others you trust.


Neither Columbia Bank nor Zelle offers a protection program for any authorized payments made with Zelle—for example, if you do not receive the item you paid for or the item is not as described or as you expected.


Q: How do I get started?
A: It’s easy—Zelle is already available within your mobile banking app and online banking! Sign in to Columbia Connect and follow a few simple steps to enroll with Zelle today.


Q: What if I want to send money to someone whose bank doesn’t offer Zelle?
A: You can find a full list of participating banks and credit unions live with Zelle here.


If your recipient’s financial institution isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.


To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.


Q: How does Zelle work?
A: When you enroll with Zelle through Columbia Connect, your name, your financial institution’s name, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies Columbia Bank of the incoming payment. Columbia Bank then directs the payment into your bank account, all while keeping your sensitive account details private.


Q: Can I use Zelle internationally?
A: In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.


Q: Can I cancel a payment?
A: You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”


If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.


If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, contact our Client Care team or call 1-877-272-3678.


Q: How long does it take to receive money with Zelle?
A: Money sent with Zelle is typically available to an enrolled recipient within minutes.1


If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes.1


If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.


If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.


Still having trouble? Contact our Client Care team or call 1-877-272-3678.


Q: Will the person I send money to be notified?
A: Yes! They will receive a notification via email or text message.


Q: Is my information secure?
A: Keeping your money and information safe is a top priority. When you use Zelle within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.


Q: I’m unsure about using Zelle to pay someone I don’t know. What should I do?
A: If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.


These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Columbia Bank nor Zelle offers a protection program for any authorized payments made with Zelle—for example, if you do not receive the item you paid for or the item is not as described or as you expected.


Q: What if I get an error message when I try to enroll an email address or U.S. mobile number?
A: If you previously enrolled your email or U.S. mobile phone number with Zelle through another financial institution, when you try to enroll that email or mobile number through Columbia Connect, you will receive a message stating that your email or mobile number is already enrolled at another financial institution. You will also be asked if you would like to transfer that email or number to Columbia Bank. You may choose to transfer the email or mobile number. If you select not to transfer the email or mobile number, it will be moved to Pending and you will have the option to transfer it later if you would like.


 

Have more questions?

Contact our Client Care team or call 1-877-272-3678.


Enroll in Columbia Connect

Open a Deposit Account

1. Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
2. Must have a bank account in the U.S. to use Zelle.
3. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.


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