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Business Online Banking Support

Online Banking Support

Use these resources to help you successfully navigate your online banking experience.
If you don't find what you're looking for here contact our Treasury Management Services Team.

First Time User Instructions

Follow these instructions to log in to Business Online Banking for the first-time.

SecureSmart Enrollment Instructions

Follow these instructions to enroll in SecureSmart.

Set Up and Use Guide

Use these guides to set up your account and get the most out of your online banking experience.

Positive Pay Reference Guide

The Positive Pay module helps you prevent check fraud by examining questionable checks online and then determining whether each check should be paid or returned. 

Wire Activity Reference Guide

The Wire Transfer service provides secure wire transfer capabilities with a streamlined, easy-to-use web browser interface.

Quicken, QuickBooks and Mint Transition Instructions

If you use Express Web Connect for Quicken Windows, Quicken Connect for Quicken Mac or QuickBooks Online, there will be a five-day waiting period after March 12, 2018 before these services will be available. Details and instructions are found below:




Beginning March 12, 2018, Mint aggregation services may be interrupted for up to 5 business days. For a successful account update, do not login into for Columbia Bank until 5 business days after March 12, 2018. There is nothing you need to do to prepare prior to March 12, 2018. View complete Mint instructions here.


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