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Monitoring the Coronavirus

Actions We are Taking in Response to COVID-19

We continue to monitor the impact of COVID-19 on our communities and want to provide you with an update on our commitment to serve you throughout this challenging time. This weekend, the CDC updated their recommendations to include the use of masks and face coverings to help prevent the spread of infection. Based on these new recommendations, we are taking additional steps in accordance with our pandemic response plan to better ensure your safety and the safety of our team members.


Branch Lobbies Available by Appointment Only
Effective April 6, 2020, our lobbies will be temporarily closed and will be available by appointment for clients with additional needs. We encourage clients to use drive-up banking or digital banking options if they are able to do so.


Our lobbies will be available by appointment to serve:

  • Clients with physical disabilities that make it difficult to utilize drive-up banking
  • Clients who rely on caretakers to transport them and wish to conduct their banking in privacy
  • Clients without cars who are concerned about the security of conducting transactions standing in the drive-up
  • Clients in essential service categories who need to securely conduct transactions
  • Clients who have a critical need to access items in their safe deposit boxes

Please Honor Our Social Distancing Guidelines During Your Visit
To ensure your safety and the safety of our team members, we appreciate you honoring our six-foot social distancing guidelines and the other precautionary measures posted in our branches.


Locate a Branch with a Drive-Up
The majority of our branch locations feature drive-up banking services. You may locate the nearest branch with a drive-up by visiting ColumbiaBank.com/locations and use the filter option on your search.


Masks and Face Coverings
In accordance with CDC recommendations, our team members may be wearing face coverings or masks while serving you. Please continue to honor our six-foot social distancing guidelines, even if a team member is wearing a face covering.


All of our services remain available. Any changes to the availability of our services will be announced on our website. We will also share updates through Facebook, Twitter and Instagram.


Alternative Banking Options
If you are taking personal precautions and limiting your time in public, there are many ways you can still bank with us:


Digital Banking
Use online and mobile banking to check your balances, transfer funds and even make deposits.


ATMs and Night Depositories
Make a deposit through any of our ATMs that accept deposits or drop them in one of our night depositories along with your account information. All of our branches feature night depositories and you may locate ATMs that accept deposits by filtering your search on our locations page.


Chat with Us
Get in touch with us over the phone or via our chat option on the top of this page.


In addition to the options above, you may reach out to your local branch or relationship manager at any time.


Watch for Cyber Scams
We encourage all clients to remain vigilant for cyber scams related to COVID-19. Opportunities for fraudulent emails and malicious websites increase in moments of confusion. The following link provides some helpful information and precautions you may take. Defending Against COVID-19 Cyber Scams - CISA *


We appreciate your business and partnership.


Sincerely,
The Columbia Bank Team


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